B2B / May 2021 to Nov 2022 — Note: this project is anonymized to respect the client’s NDA

This client uses clinical and financial analytics to help hospital systems improve the quality and efficiency of their teams. As lead designer, over the course of 5 projects spanning 1.5 years, I was responsible for developing high-level concepts, suggesting a new UX architecture, and high-resolution designs for this platform.

Research

During this project, I led the design of an experience through which hospital system administrators could set up and monitor goals efficiently for their teams, identify the cause of progress issues, and identify new opportunities for improvement through intelligible and actionable analytics.

At the beginning of the project, I conducted research to clarify the existing platform’s logical architecture (key objects, relationships, hierarchy) and identify potential ideas from existing applications in the client’s vertical or other relevant industries.

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Ideation and definition

Hospital system administrators have little time to use Biome Analytics and turn to it to get actionable insight, quickly. The goal of the designs below was to surface the most important information and workflows first and give the application alleviate negative feelings users had reported: overwhelm and confusion due to the amount of information and lack of perceivable hierarchy, and boredom because it was unclear to them where to go once they found insight they wanted to drill into, causing them to cycle through pages and pages without any success).

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Takeaways

The members of the client’s team didn’t share the same understanding of what certain key concepts were. What is an “initiative”? What is an “objective”? How do they relate, and what are their characteristics? Using logical taxonomies and relationship maps, we were able to drive alignment and reduce churn for the rest of the project. Based on this experience, my team created artifacts to help future clients define the concepts and objects in their problem space more clearly.